McDonald's Type Public (NYSE: MCD) Founded May 15, 1940 in San Bernardino, California Location Oak Brook, Illinois, United States Key people Dick and Mac McDonald, Founders Ray Kroc, Founder of McDonald's Corporation Jim Skinner, CEO Michael J. Roberts, President/COO Ronald McDonald, Corporate Mascot Industry Restaurants Products Fast food, including Big Mac, Quarter Pounder, Chicken McNuggets, french fries, and sundaes Revenue Net income Employees 447,000 (2005) Website www.mcdonalds.com McDonald's Sekime national route store (Osaka, Japan) McDonald's Corporation (NYSE: MCD) is one of the world's largest chains of fast-food restaurants. This company began in 1940 with a restaurant opened by siblings Dick and Mac McDonald, but it was their introduction of the "Speedee Service System" in 1948 that established the principles of the fast-food restaurant. However, the company today dates its "founding" to the opening of CEO Ray Kroc's first franchised restaurant, the company's ninth, in 1955. Contents 1 Corporate overview 2 History 3 Criticisms 4 Legal cases 5 Global impact 6 Emblem of globalization 7 Menu 8 McDonald's TV campaigns and slogans 9 Trivia 10 See also 11 Documentaries about McDonald's Corporation 12 Parodies 13 Gitmo's fast food 14 References and external links Corporate overview McDonald restaurants are found in 118 countries and territories around the world. They serve nearly 50 million customers each day. The famous company operates other restaurant brands, such as Aroma Café, Boston Market and Chipotle Mexican Grill, and has a minority stake in Pret a Manger. Until December 2003 it also owned Donatos Pizza. It also has a subsidiary, Redbox, which started in 2003 as 18-foot wide automated convenience stores, but as of 2005 has focused on DVD rental machines. Most citation needed]standalone McDonald's restaurants offer both counter and drive-through service, with indoor and sometimes outdoor seating. Drive-Thru, Auto-Mac, Pay and Drive or McDrive as it is known in many countries, often has separate stations for placing, paying for, and picking up orders, though the latter two steps are frequently combined. In some countries "McDrive" locations near highways offer no counter service or seating. In contrast, locations in high-density city neighborhoods often omit drive-through service. There are also a few locations, located mostly in downtown districts, that offer Walk-Thru service in place of Drive-Thru. McDonald's in New York (Times Square Specially themed restaurants also exist, such as "Rock-and-Roll McDonald's" 1950s themed restaurants. Some McDonald's in suburban areas and certain cities feature large indoor or outdoor playgrounds, called "McDonald's PlayPlace" (if indoors) or "Playland" (outdoors.) McDonald's + Drive Thru in Moab (Utah) The first PlayPlace with the familiar crawl-tube design with ball pits and slides was introduced in 1987 in the USA, with many more being constructed soon after. Due to lawsuits over kids playing and getting hurt, however, many of these are no longer in use. The McDonald's Corporation's business model is slightly different from that of most other fast-food chains. In addition to ordinary franchise fees, supplies, and percentage of sales, McDonald's also collects rent, partially linked to sales. As a condition of the franchise agreement, the Corporation owns the properties on which most McDonald's franchises are located. The UK business model is different, in that fewer than 30% of restaurants are franchised, with the majority under the ownership of the company. McDonald's trains its franchisees and others at Hamburger University in Oak Brook, Illinois. According to Fast Food Nation by Eric Schlosser (2001), nearly one in eight workers in the U.S. have at some time been employed by McDonald's. The book also states that McDonald's is the largest private operator of playgrounds in the U.S., as well as the single largest purchaser of beef, pork, potatoes, and apples. The meats McDonald's uses vary with the culture of the host country. History Main article: History of McDonald's McDonald's founders' (Dick and Mac McDonald) first venture into the food business was in 1937, when they opened a hot dog stand in Arcadia, California. They opened the first McDonald's restaurant on May 15, 1940, in San Bernardino, California. Hamburgers proved to be their most popular product, so in 1948 the brothers introduced their "Speedee Service System," a streamlined assembly line for hamburgers that allowed them to produce burgers quickly and inexpensively. Their cheap burgers were very successful, and in 1953 they began to franchise McDonald's restaurants. Entrepreneur Ray Kroc visited the first restaurant in 1953, and sensing its potential, he convinced the brothers to put him in charge of franchising. He later purhased the brothers' interest in the company, and oversaw its worldwide expansion. Criticisms McDonald's has tried to shore up their environmental image. McDonald's faces varying problems. Some of these are unique to franchising. As one of the world's largest and best recognized franchise systems, it must endeavour to successfully deal with matters of internal cohesion between the interests of its franchisees and that of the franchisor. At the same time, its global reach and broadly standard product line and level of service have led to McDonald's becoming the target of anti-globalization protests, and as the highest-profile fast food company, it is often blamed for obesity and excessive packaging waste. Its moves to protect its reputation and trademarks have at times been seen as heavy-handed. As the world's largest restaurant chain, McDonald's also finds itself a target for external criticism. Even though its foreign franchise locations are usually locally owned and use locally-produced foods, the company is seen as a symbol of American domination of economic resources. Urban legends about the company and its food are plentiful and it is often the target of unusual lawsuits. McDonald's has been the target of criticism for allegations of exploitation of entry-level workers, closing down stores once the workers unionize, use of sweatshop labor to produce "happy meal" toys, ecological damage caused by agricultural production and industrial processing of its products, selling unhealthy food, production of packaging waste, exploitative advertising (especially targeted at children, minorities, and low-income people), and contributing to suffering and exploitation of livestock. McDonald's' historic tendency towards promoting high-calorie foods such as French fries has earned it the nickname "the starchy arches". The soya that is fed to McDonald’s chickens is supplied by agricultural giant Cargill and comes directly from Brazil. Greenpeace alleges that not only is soya destroying the Amazon rainforest in Brazil, but soya farmers are guilty of further crimes including slavery and the invasion of indigenous peoples’ lands. The accusation is that McDonald's, as a client of Cargill's, is complicit in these alleged activities. [1] Happy Meals Toys are made in low paying countries such as Chinacitation needed]. Conditions at the workplaces are rather poor. Workers are forced to sleep in small rooms on bunk-beds without matresses. A recent interviewer of workers found out that some workers work for 17 hours straight and earn less than ten cents an hour. Legal cases Main article: legal cases of Mcdonald's Global impact Countries with McDonald's stores Some observers have suggested that many of McDonald's innovations have become commonplace and are no longer seen as such, and that the company should be given credit for increasing the standard of service in markets it enters. A group of anthropologists in a study entitled Golden Arches East (Stanford University Press, 1998, edited by James L. Watson) looked at the impact McDonald's had on East Asia, and Hong Kong in particular. Among the findings were that McDonald's had solved the problem of losing face for many customers (who might be embarrassed when someone else ordered a more expensive item in a restaurant; as the food at McDonald's is all similarly priced, this ceased to be an issue). McDonald's have to a large extent (within the overarching American context) shown an unusual level of desire to cater to varying cultural requirements. The Filet-O-Fish being introduced to cater to Catholic abstinence is one example of this. However, the company at one point also became involved in controversy when it was revealed that french fries were cooked in non-kosher and non-halal beef tallow, which greatly upset Muslim, Jewish, Hindu and vegetarian customers, to whom it had been claimed that the fries were in fact kosher. McDonald's in Amsterdam When it opened in Hong Kong in 1975, McDonald's was the first restaurant to consistently offer clean restrooms, driving customers to demand the same of other restaurants and institutions. By popularizing the idea of a quick restaurant meal, the study suggests, McDonald's led to the easing or elimination of various taboos, such as that on eating while walking in Japan. In most cases, McDonald's quickly became accepted, and was no longer seen as a foreign institution. In other cases, the firm has shown itself ready to adjust its business practices. When environmentally damaging packaging and waste produced by the company's restaurants became a public concern, McDonald's started a joint project with Friends of the Earth to eliminate the use of polystyrene containers and to reduce the amount of waste produced. In Australia during the last couple of years, McDonalds was to learn the lesson of tailoring to your customers, all over again. Various negative media articles about the food and its nutritional content, encouraged a re-think at Mc Donalds Australia. As a result, the company now provides salads, fruit and alternative meals as well as the standard mass produced fare most customers expect. The larger McDonalds become, the more open it is to customer perception and expectation. With this is mind, McDonalds has (deliberately or inadvertently) listened to what customers want. The fact you can get an Apple at Australian Mc Donalds stores is testament to consumer power. In a strange twist, Mc Donalds used to tell consumers what they were offering to sell, now as the company matures long term it is the consumers telling Mc Donalds what they want. Emblem of globalization McDonald's has become emblematic of globalization, sometimes referred as the "Mcdonaldization" of society. The Economist magazine uses the "Big Mac index" (the price of a Big Mac) as an informal measure of purchasing power parity among world currencies. Thomas Friedman suggested that no countries with McDonald's had gone to war with each other. His "theory" ("Golden Arches" theory) has since been falsified, first when the U.S. invaded Panama (which had restaurants since the late 70s) in 1989, later on when the NATO bombed Serbia in 1999, although it was pointed out in The Economist that NATO itself has no McDonald's. McDonald's remains a target of anti-globalization protesters worldwide. McDonalds is the largest toy manufacturer and distributor in the world. Menu A typical McDonald's Menu Main article: McDonald's menu items McDonald's offers a variety of fast-foods, desserts, and beverages. Some items are only specific to certain regions. In the beginning of 2006, McDonalds started printing nutrition facts on the packaging of their products after pressure from concerned individuals to include nutrition facts on the packaging, citing that the often hidden nutrition charts and pamphlets were not comprehensive enough. McDonald's TV campaigns and slogans Main article: McDonald's TV campaigns and slogans To date, McDonald's has used a total of twenty-three different slogans in United States advertising, as well as a few other slogans for select countries and regions. Trivia In Oak Brook, Illinois, where the company headquarters is located, is the first Hamburger University, a school for future executive managers of regional franchises. Adjacent to the building is a McDonald's-themed hotel. Similar "Hamburger U" training schools have been set up around the world. Current members of the board of directors of McDonald's are: Hall Adams, Edward Brennan, Robert Eckert, Enrique Hernandez, Jeff Hunter, Richard Lewis, Andrew McKenna, Cary McMillan, and Michael J. Roberts. See also McDonald's restaurants McDonald's menu items Two all beef patties, special sauce, lettuce, cheese, pickles, onions on a sesame seed bun. McDonald's Menu Song McDonaldland: Ronald McDonald, Birdie the Early Bird, Grimace, Hamburglar, The Fry Kids, Mayor McCheese Happy Meal, Mighty Kids Meal Pret a Manger, Chipotle Mexican Grill, McDonald's subsidiaries McWords - the use of the "Mc" as a prefix to create a (usually) pejorative term I'm Lovin' it Golden Arches List of countries with McDonald's franchises McDonald's TV campaigns and slogans McDonald's urban legends George Ritzer's McDonaldization thesis McMurder in San Ysidro, California Don Gorske, a McDonald's enthusiast who has eaten over 20,000 Big Mac hamburgers Lincoln Fry, a viral marketing campaign centering around what is supposedly a McDonald's fry with Abraham Lincoln's likeness on it Burger King - McDonald's biggest rival List of pop culture references to real restaurants List of promotions by McDonald's M.C. Kids Fast Food Nation, by Eric Schlosser Super Size Me, a film critical of McDonald's by Morgan Spurlock. Fast food advertising Documentaries about McDonald's Corporation The emergence and evolution of McDonald's business in Japan is documented in Terry Sanders' film The Japan Project: Made in America. Morgan Spurlock's diet of nothing but McDonald's for 30 days is documented in Super Size Me. McLibel 2005 (remake of 'McLibel - two world's collide' (1997)) from Spanner Films http://www.spannerfilms.net/?lid=161 Parodies In the 1973 film Sleeper, Miles Monroe (Woody Allen) stops at a McDonald's from the year 2173, whose sign shows dozens of 0's on it. In one Calvin and Hobbes strip, Calvin refers to "McZargalds, over 75 Million Earthlingburgers served." In a skit on his popular show, "Chappelle's Show", Dave Chappelle portrays a young black man (Calvin) who gets a job at the local WacArnolds. In the movie Coming to America Eddie Murphy and Arsenio Hall go to work at a franchise called McDowell's, which is so similar to McDonald's that the owner is constantly shooing off people taking pictures of the place and accusing him of copyright infringement. Apparently his "differences" were the "golden archs" rather then "arches" and his signature hamburger was the "Big Mick (or Mc)" which distinguishes itself from the Big Mac only by not having sesame seeds on its bun. Gitmo's fast food In 1986, Guantánamo became host to Cuba's first and only McDonald's restaurant, as well as a Subway.[2] These fast food restaurants are on base, and not accessible to Cubans. It has been reported that detainees showing good behavior have been rewarded not only with dates, pita bread and even Twinkies, but also 'Happy Meals', hamburgers or Filet-O-Fish sandwiches from the McDonald's located near the Navy Exchange.[3] References and external links Wikimedia Commons has media related to: McDonald's McDonald's official worldwide website McDonald's Germany McDonald's India McDonald's Pakistan McDonald's Breakfast - Review the World DMOZ: McDonald's, directory of links McSpotlight, an "Anti-McDonald's extravaganza" McDonald's Company Ratings and Political Contributions FKMD, an "Unofficial forum of McDonald's workers" McDonald's Official Collector blog Transcripts of McDonald's most recent conference calls Online critic videogame about McDonald's management. Coalition of Immokalee Workers: Campaign Against McDonald's News for McDonald's ® Franchisees, database of insightful media clippings and news of interest to McDonald’s franchisees and other franchise owners. McDonald's Rain Forest Destruction Partnership McDonald's McMakeover McDonalds Flash Game Can you manage the McDonalds corporation? The Golden Arches The UK's ONLY fan site dedicated to McDonald's and it's Happy Meals. McKroes McDonald's Pictures Blog Hunting down every McDonald's in the world (capture it by camera) McDonald's Set Biggest McDonald's Photo collection in the world! McDonald's grabs a piece of the apple pie, Gary Younge, The Guardian, March 23, 2005. McDonald's People: Dick and Mac McDonald | Ray Kroc | Jim Skinner George Cohon | Don Gorske | Michael R. Quinlan | Joan B. Kroc Foods: Arch Deluxe | Big Mac | Big N' Tasty | Big Xtra | Chicken McNuggets Chicken Selects | Filet-O-Fish | Fish McDippers | Lean Beef Burger | McChicken McDonald's Fruit and Walnut Salad | McFlurry | McRib | Special sauce Characters: Ronald McDonald | Mayor McCheese Birdie the Early Bird | Hamburglar | Grimace | Captain Crook | Big Mac Fry Guys/Fry Kids | The Hamburger Patch | Uncle O'Grimacey Places: McDonaldland | Hamburger College | Hamburger University Other: TV campaigns and slogans | McDonald's Menu Song | I'm lovin' it Super Size Me (documentary film) | Golden Arches (McDonald's logo) The Wacky Adventures of Ronald McDonald (direct-to-video series) Countries with McDonald's franchises | McDonaldization Happy Meal | Mighty Kids Meal | M.C. Kids (video game) Monopoly Best Chance Game | Ronald McDonald House McDonald's Museum | Supersize | Menu items | Urban legends Retrieved from "http://en.wikipedia.org/wiki/McDonald%27s" Categories: Companies listed on the New York Stock Exchange | Articles with unsourced statements | 1940 establishments | Dow Jones Industrial Average | McDonald's | Fast-food chains of the United States | Fast-food franchises | Fast-food burger restaurants | Fortune 1000 | Multinational companies | Companies based in Illinois